Returned Item waiting for pick up-resolution center behind on case details.

I purchased a New in package Garmin Nuvi GPS on Nov. 27th. Seller offered free shipping, and sent item in a bubble envelope. The touch screen wasn't working in some spots. The seller states she doesn't accept returns, so I went to resolution center and filed a INAD. Resolution center case states they are reviewing the case, will get back to us in 48 hours. After waitng 10 days and still no response from resolution center I sent them a message asking when could we expect a resolution. They sent an email telling me to send the item back, and sent me printable postage to do so. I sent the item off using their lable. The item has reached it's destination, and is waiting for pick up. (The seller has a PO Box) The resolution center case details have not changed, still state they will get back to us in 48 hours, and just this morning I got an email stating the case will automatically close in five days. I again sent an email to ebay letting them know the item has been returned. Can the seller just not pick up the item and I get left with no money, and no item? Ebay is really behind on this, and I am getting real nervous that I may be out $144.00.|||Pay pal actually provided you with the printable label? That I have never heard of. Learn something new everyday. Although they provided it to you, you now need to type in the label number in the resolution center to prove it has been delivered. They themselves do not take the time to follow the tracking of every package. You have to do this for them. It doesn't matter if the recipient didn't pick it up. As long as it shows it has been delivered to his pay pal address, you should be good. Have you tried calling anyone at pay pal. Sometimes that gets the ball rolling....|||The OP filed with Ebay, they provided the label.||||||Ebay is not behind on this , you are! You need to escalate the dispute to a claim and provide Ebay with the Delivery Confirmation number proving the item was returned. It does not matter if the seller picks up the package or not. Paypal and Ebay will refund the buyer , even if a seller refuses or fails to pick up the package. Stop communicating with the seller and only communicate via the dispute console. Your seller thinks if he strings you along , does not pack up the package he will win the dispute. He/she is dead wrong. GO to the dispute resolution page, provide the D/C # and state the seller is refusing to pick up the package at his PO box. If you do not do this Ebay will auto close the dispute and you will get nothing. The seller is hoping the dispute closes before the PO sends the unit back to you as not picked up. Here is the New Ebay Buyer protection policy. Follow the proper procedure and escalate the resolution to an actual claim to get your refund! Read here Link "To take advantage of the eBay Buyer Protection Policy, buyers should first contact the seller and attempt to resolve the issue. If the buyer doesn't hear from the seller or can't resolve the issue with the seller, they can file a case under the eBay Buyer Protection Policy." READ "Resolution of cases under the eBay Buyer Protection Policy" Go to the dispute,give the D/C # state the seller is refusing to pick up the returned package, accelerate/escalate the dispute to a claim with EBAY now! "Unless resolution of the case is accelerated, after 7 days (or 10 days in the case that the transaction is cross border), eBay will check with the buyer to see if they are satisfied. If the buyer is satisfied, the case is closed. If we don't hear back from the buyer within an appropriate time, we won't refund them or hold the seller accountable for the transaction. If the buyer is still working with the seller or does not respond, we'll check back in another week.If the buyer informs eBay that no resolution has been reached, eBay will review the case. If we find "item not received" cases in the buyer's favor, eBay will refund the cost of the item and original shipping to the buyer. If we resolve "item not as described" cases in the buyer's favor, we will in most circumstances ask the buyer to return the item to the seller which will be at the buyer's expense (unless eBay opts to pay for return shipping). Once the item has been returned to the seller, eBay will refund the cost of the item and original shipping to the buyer. Refunds will be made with a PayPal credit. Buyers with an active PayPal account will simply log in to PayPal to claim the refund. Buyers without a PayPal account will be asked to create one with their eBay registered email address to claim the refund. Full details on PayPal accounts can be found in the PayPal User Agreement. If in the unlikely event we are unable to send refunds to a PayPal account, we may provide refunds in another form, including a voucher redeemable for purchases on eBay. Refunds will not be made in any other manner. Contact Ebay via the dispute console now!|||I am reading more and more about eBay paying return shipping on SNAD claims. I wonder how long this will last. I can not imagine eBay will last very long if all these claims (refunds and return shipping) come out of their war chest................................................................................................. ================================================ . The Muffin Man says...... "BAD JD!.....Bad doggie!!!!" with rolled up newspaper in hand! Happy thoughts for a Happy Life!||||||They can't take the funds from the seller. They can only take what the buyer paid.||||||IF that was the case PayPal would have been requiring the seller to pay for return shipping for years. They can't take back from the seller more than the buyer paid him.||||||it might make crummy sellers start accurately describing their items, though, which would be nice. but too many buyers returning simply for buyer's remorse would be a nightmare. ~~cyn~~ little howie~~the ebay hall monitor~~he just wants to be loved! he knows how to read the year of manufacture on a coach creed, and he's a proud member of the pbp; the elite faux fighter's cadre!|||I did end up calling Ebay~ They refunded my money...added that they made a mistake letting the seller use a PO BOX for confirmed address. All went well! Thanks for your help!|||added that they made a mistake letting the seller use a PO BOX for confirmed address. They actually said that? What a joke. Ebay really needs to hire more intelligent monkeys, lol. The fact that the seller had a PO Box has no bearing. There are plenty of people out there who do not get mail delivery to their houses and must have a PO Box. Glad you got your money back, though.|||"added that they made a mistake letting the seller use a PO BOX for confirmed address. " There is no such thing (anymore) as "confirmed address" for Ebay or Paypal. The Ebay rep is once again ill informed. Sellers are allowed to have a P O Box for their address.